Sylvie Emily in Paris Coat

Returns Policy

Our flexible return and exchange policy also supports our guaranteed finest quality. However, if for some reason you are not satisfied with our product, you can simply return the product to our warehouse within 30 days of your receiving. From our experience we have learnt that the most of the returns and the reason for customer dissatisfaction is due to the inappropriate size selection from the customer`s end. In order to ensure that you get the product that is fit to your size and personality we have a dedicated team to help you chose the best for you. Our store offers the following options for refunds:

Cash return/money back (through the same method used to purchase the product, whether Paypal, or Debit/Credit card payment) Discount on the next order (up to 50%) Complimentary gift voucher (to be used for next purchase)

It is also important to know that the safety and the charges the products incur to reach us are at your account. Our recommendation for safekeeping is that you insure the shipment for the value of the goods and keep all the delivery records with you. It is also important to quote your order reference number for all the communication and to include the original invoice with your shipment. Refund Options All the reimbursements for purchases would occur in the same method of payment used by the buyer to pay for the product.

Shipping

Even after you have placed your order and your desired product is shipped, we make sure that you get the best service. In order to ensure that we have a dedicated customer service team that handles all the processed orders and ensures that the customer is provided all the information and facilitation as and when required.

Shipping & Delivery of your product takes maximum 10 working days under normal circumstances (including the manufacturing and delivery time both). It usually takes 2-3 working days to manufacture a product and 3-7 working days for delivery. However, the delivery time can exceed the stated if an exception arises. This exception can be any natural disaster or unavailability of required patters or raw material. In such situation, the buyer would be informed by time. Your satisfaction is our top priority and we ensure that you get the unmatched customer services from our end
We ensure that our customers get the best service throughout their transaction with us and even after that. Our every product is shipped through leading express courier services such as DHL, FedEx, DPEX, AMEX or SkyNet. The shipping is FREE for USA, UK and Canada’s customer no matter how many products are purchased.